Shipping & Returns

Have any questions about our Shipping and Returns Policy? What are my shipping options? What is your return policy? Do you do next day shipping? What is my shipping guarantee? Check our FAQ!

FAQ's

Delivery Methods and Periods

The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

  1. if your delivery address is in the United Kingdom mainland, you will be able to select Royal Mail Next Day Special Delivery or First Class tracked.
  2. if your delivery address in out with of the United Kingdom your order will be sent by Royal Mail International Tracked & Signed

If you place your order by 4pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day (including local and national public holidays), these time periods run from the close of business on the next following working day.

The delivery periods set out are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

Delivery Tracking

Delivery tracking is available in respect of all orders for our products.

To track your delivery, enter your tracking number (which is provided in your order confirmation email) into our delivery service provider's website here: www.royalmail.com

Receipt and Signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

For UK orders if delivery is attempted but unsuccessful a ‘While you were out card’ will be left detailing how re-delivery can be arranged or collection in person at your local Royal Mail Sorting Office upon production of the card left by Royal Mail (full instructions are on the card)

What is your return policy

Please visit our Return Policy page for full information on how to return products to us in appropriate circumstances.